Tokyo Institute of Technology IT Service Desk

The IT Service Desk provides guidance with the information services that the Global Scientific Information and Computing Center offers and directs users to offices in charge of information services available on the Tokyo Institute of Technology Portal. Below is a list of the main information services that the IT Service Desk provides support for.
Hours: 9:00 - 12:15, 13:15 - 17:00 (closed on non-working days and holidays)
  • Telephone number: 03-5734-3654
  • E-mail: helpdesk(at)gsic.titech.ac.jp * Replace "(at)" with "@".
Information services provided by the Global Scientific Information and Computing Center
  • Connecting to the campus network
  • Using TSUBAME
  • Using the Education System
  • Using the Tokyo Institute of Technology Portal
  • Using Tokyo Tech Mail
  • Using blanket licenses for software
Offices in charge of information services available on the Tokyo Institute of Technology Portal
  • The Request System for Goods, etc.
  • The Academic Affairs Web System
  • The TOKYO TECH OCW/OCW-i Integrated System
  • The Tokyo Institute of Technology Research Repository (T2R2)
  • TOKYO TECH STAR Search
  • The Human Resources and Payroll Web System
The Tokyo Institute of Technology IT Service Desk operates across organizational boundaries to help users solve any problems that they have with the Tokyo Institute of Technology information infrastructure. Feel free to ask the IT Service Desk if you don't know where to go for help. If there's a specific office that you should talk with, the IT Service Desk will work to coordinate with the office and get you an answer without you having to ask around yourself.

Before you contact the IT Service Desk,

  1. Try asking around first.
    Is there someone who has the same or similar symptoms around you?

  2. Check FAQ.
    FAQ about the Portal is ready for you. Take a look at them, then you might find the answer you want.

  3. How about asking search sites?
    Can't you find the similar symptoms or any solutions on those search sites?

  4. Try getting your inquiry in order.
    Only "I can't use __." is not enough to solve your trouble smoothly.
    Try having your explanation in order, for example, "When I click this __ button, I got a __ message.", which is easy for us to understand what the problem is and find a solution quickly.

Sample questions which are difficult to address at IT Service Desk

  1. Network in my Lab cannot be connected properly.
    The IT Service Desk cannot check network which has been set up by each lab or netowork administrators in each organization.
    Please ask your lab or the network administrator of your building first.

  2. I don't know how to set up Wi-Fi router or printer which I purchased.
    Usually, the IT Service Desk doesn't have the same machinery as you have now in trouble. Contact the manufacturer or the vender where you purchased them.

  3. Is it possible to do __ using Word (or Excel)?
    Why don't you ask serch sites? Just put key words and click "Search"! We use them as well.

Finally

The IT Service Desk wishes to deal with your inquiries and trouble as much as we can.
Do not hesitate to get in touch with us!

Updated: January 16, 2019
Created by: The Authentication Infrastructure System Team

Current page: Tokyo Institute of Technology Portal > Inquiries