Tokyo Institute of Technology IT Service Desk

The IT Service Desk provides guidance with the information services that the Global Scientific Information and Computing Center offers and directs users to offices in charge of information services available on the Tokyo Institute of Technology Portal. Below is a list of the main information services that the IT Service Desk provides support for.
Hours: 9:00 a.m. - 12:15 p.m.; 1:15 p.m. - 5:00 p.m. (closed on non-working days and holidays)
  • Telephone number: 03-5734-3654 * During non-working hours, please submit inquiries via e-mail.
  • E-mail: helpdesk(at)gsic.titech.ac.jp * Replace "(at)" with "@".
Information services provided by the Global Scientific Information and Computing Center
  • Connecting to the campus network
  • Using TSUBAME
  • Using the Education System
  • Using the Tokyo Institute of Technology Portal
  • Using Tokyo Tech Mail
  • Using blanket licenses for software
Offices in charge of information services available on the Tokyo Institute of Technology Portal
  • The Request System for Goods, etc.
  • The Academic Affairs Web System
  • The TOKYO TECH OCW/OCW-i Integrated System
  • The Tokyo Institute of Technology Research Repository (T2R2)
  • TOKYO TECH STAR Search
  • The Human Resources and Payroll Web System
The Tokyo Institute of Technology IT Service Desk operates across organizational boundaries to help users solve any problems that they have with the Tokyo Institute of Technology information infrastructure. Feel free to ask the IT Service Desk if you don't know where to go for help. If there's a specific office that you should talk with, the IT Service Desk will work to coordinate with the office and get you an answer without you having to ask around yourself.

Tips: Before you contact the IT Service Desk,

  1. try asking around first.
    When you're configuring your network and e-mail settings, for example, take a look at the settings on your fellow students' and co-workers' screens for guidance. If you're still stumped, contact the IT Service Desk. For help with laboratory network settings, ask the laboratory administrator first.
  2. The Service Desk and Google
    If Word or Excel is giving you trouble, your printer settings just don't work, or your screen goes blank, stay calm and search the Internet for information on similar problems. That's often the quickest way to a solution. Don't run the risk of relying on information that might be wrong--contact the Service Desk to get the right solution!
  3. Another shortcut to the right solutions
    Walk, don't run. Taking your time to provide as many details as possible makes it easier to identify the sources of problems. Make sure to tell us your name, contact information, and the time of your inquiry.
  4. Can you help me with...?
    Our information services are designed to help you out. Don't hesitate to get in touch with the Service Desk.

Sample questions

  • The information service screen doesn't come up for me anymore, and I can't figure out why. Where should I go to get help?
  • I'm having trouble using multiple services at the same time. Is something wrong with my computer settings?
  • I contacted another office, but the person said I should ask someone else. What should I do?

Updated: April 27, 2014
Created by: The Authentication Infrastructure System Team

Current page: Tokyo Institute of Technology Portal > Inquiries