IC card problems

• My IC card got lost or damaged
• I lost my password postcard

Portal login problems

IC card authentication problems

• I get a "Cannot display the webpage" error during IC card auth.
• I don't remember my PIN code
• I see a "Locked" message on the certificate management tool
• I can't log in to the Portal by IC card auth. on Firefox when I enter PIN code
• I can't log in to the Portal by my REISSUED IC card
• I can't log into the Portal by IC card auth. using the PC installed Kaspersky
• I can't log into the Portal by IC card auth. using the PC installed ESET
• I can't log into the Portal by IC card auth. using the PC installed Avast

Matrix authentication problems

• When I enter my Account and Password, I get sent back to the Portal top page
• I don't remember my password
• I can't get past the matrix code entry screen

Problems that happen after you log in to the Portal

• I only see links to Webmail and the password change function on the menu
• I made my Tokyo Tech Mail address using my wrong name reading

Tokyo Tech Mail problems

• I can't receive any emails in my forwarding address
• I can receive emails in my forwarding address, but there are no emails on Web mail
• I can't synchronize my Sent Items folder via IMAP
• I receive emails with POP, but there are no emails remained on Webmail

SSL-VPN problems

• When I try to access SSL-VPN, I get "Disconnected", "Couldn't connect to proxy server" or "The connection to the remote computer could not be established. You may need..." errors.

Wi-Fi problems

• I don't know how to set up Wi-Fi
• I want to know where Access points are located.
• I don't get any (or very strong) service

Building access problems

• I can't get into a building with my IC card

About IC cards

• I want to change my PIN code
• How can I check about IC card expiration date?
• How long does it take to reissue an IC card?

About the Portal

• I want to access electronic journals from off campus
• I don't want to get Login Notice
• It takes some time to enter Matrix codes for logging in to the Portal. Are there any other auth. methods?

About Tokyo Tech Mail

• How long can I use my e-mail address? Is it possible to extend my e-mail account?
• Can I keep the same e-mail address if I have to get a new IC card because of a change in my personal information, etc.?
• Can I use my current IC card to access the e-mail linked to my last IC card?
• I want to use an original sub-domain for my e-mail address
• I want to change the e-mail administrator on my domain
• I want to send and receive emails with my smart phone
• I want to change Date Display Format

About Wi-Fi

• I want to give guests temporary Wi-Fi access

About building access

• I want to issue a temporary building access card for visitors
• I want to use IC cards for building access management

About providing Softwares

• What kinds of software can I use?
• How can I install those softwares?
• I want to make further inquiries