Contact information

Inquiries about the information services available from the Global Scientific Information and Computing Center

Tokyo Institute of Technology IT Service Desk
Hours: 9:00 a.m. - 12:15 p.m.; 1:15 p.m. - 5:00 p.m. (closed on non-working days and holidays)
  • Telephone number: 03-5734-3654 * During non-working hours, please submit inquiries via e-mail.
  • E-mail: helpdesk(at) * Replace "(at)" with "@".

Inquiries about Library Service and electronic journals

Library Ask Service

Inquiries about the Academic Affairs Web System

Academic Affairs Web System Help Desk

Inquiries about IC cards and lost passwords

Contact the appropriate office for your IC card.

Student IDs

Ookayama: Student Division (West Building 8, Rm E, 1Fl)
Suzukakedai: Student Division (J1 Building, 1Fl)

Staff ID cards/access cards

Ookayama: Human Resources Planning Group, Human Resources Division (Administration Bureau 1 Building, 2Fl; ext. 7040)
Suzukakedai: Human Resources Group, General Affairs Division (J2 Building, 4Fl; ext. 5905)

Support for password reset requests, wireless connections, and other IT-related questions

The Service Counter at the Tokyo Institute of Technology Co-op (Ookayama/Suzukakedai)
Ask at the counter if you need help. If you're having problems with a notebook computer, bring it with you. Staff members will work to fix the issues on the spot.
The Service Counter also has terminals with IC card readers, which people can use to reset their passwords. If you don't have access to an IC card reader, you can go to the Co-op to reset your password.

Other inquiries about the Portal

The Authentication Infrastructure Team in the Infrastructure System Group of the Research Promotion Department's Information Infrastructure Division (E2-3)
Hours: 8:30 a.m. - 5:15 p.m.
E-mail: query(at) * Replace "(at)" with "@".
Extension: 3381 (During non-working hours, please submit inquiries via e-mail as staff members may not be able to answer the phone.)

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Updated: May 1, 2014
Created by: The Authentication Infrastructure System Team

Current page: Tokyo Institute of Technology Portal > Inquiries