Contact information

Inquiries about the information services available from the Global Scientific Information and Computing Center

Science Tokyo IT Service Desk

Opening hours: 9:00 - 12:15, 13:15 - 17:00 * Closed on non-working days and holidays.

• Telephone number: 03-5734-3654
• E-mail: helpdesk(at)gsic.titech.ac.jp * Replace "(at)" with "@".
※If you inquiry via email, please include information such as your student/staff ID number and OS and browser you're using .

Before you contact IT Service Desk...

1. Ask around first.
   Is there someone who has the same or similar symptoms as you?


2. Check FAQ.
   FAQ about the Portal is ready for you. Take a look at them to find the answer you look for.


3. How about asking search sites?
   You might find the similar symptoms or solutions on those search sites.


4. Organize your inquiry in order.
   Only "I can't use __." is not enough to solve your trouble smoothly.
   Try to make your explanation in order, for example, "When I click this __ button, I got a __ message.", which would make us easy to understand what the problem is and find a solution quickly.

Sample questions which are difficult to address at IT Service Desk

1. Network in my lab cannot be connected.
   IT Service Desk cannot check network set by each lab or a netowork administrator of each building.
   Please ask your lab or the network administrator of your building, first.
   * If you don't know who is a network administrator of your building, please ask the administrative office of your department you belong to.


2. I don't know how to set up Wi-Fi router/a printer purchased in my lab.
   Basically, IT Service Desk doesn't have the same ones as you have in trouble. Consider to contact the manufacturer or the vender where you purchased them.


3. Is it possible to do __ using Word (or Excel)？
   Please try to Google first. All you need to do is just to put key words and click "Search"! We, too, google often.

Finally

IT Service Desk wishes to deal with inquiries from users and solve trouble as much as we can.
However, please understand there might be difficult inquiries to solve, especially services not provided by GSIC. Thank you for your understanding.

If you have inquiries about IC card and how to reset PIN code

Student ID card

Ookayama/Tamachi campus: INFORMATION (Taki Plaza, Floor 1)
Suzukakedai campus: Student Division (J1 Bldg., Floor 1)

Staff ID card/Access card

Ookayama/Tamachi campus: HR Management Group, Human Resources Development Division (Centennial Hall, Floor 3; ext.7620)
Suzukakedai campus: Employee Services Group 4, Human Resources Administration Division (J2 Bldg., Floor 2; ext.7720)

Support for password reset & wireless connections

The Service Counter at the Tokyo Tech Co-op (Ookayama/Suzukakedai)

Ask at the counter if you need help. If you're having problems with a notebook computer, bring it there with you.
The Service Counter can also reset a password for those who need to reset their password. If you don't have an available IC card reader around you, feel free to come to the Co-op counter.

Inquiries regarding Tokyo Tech Software Service

Support team for comprehensive agreement software

Inquiries regarding Library Service and electronic journals

Library Ask Service

Inquiries regarding Web system for S&F/T2SCHOLA

Web system for S&F Help Desk

Inquiries regarding the Building Access

E-mail: gate(at)nap.gsic.titech.ac.jp * Replace "(at)" with "@".

Any other inquiries regarding Tokyo Tech Portal

The Authentication Infrastructure Team in the Infrastructure System Group of the Research Promotion Department's Information Infrastructure Division (E2-3)

Opening Hours: 8:30-17:15
E-mail: query(at)nap.gsic.titech.ac.jp * Replace "(at)" with "@".